Solution Results
A Softcare Solution can help your agency find more time for clients and time for more clients - with your existing staff and funding allocations. While results vary from agency to agency, you may expect a gain of around 18% in the first year, and 25% or more in each and every succeeding year.
You will be able to increase the number of people you serve and the number of hours your staff spend providing services to clients. As a result, you will be able to reduce the number of people on a wait list for your services, and people already enrolled in your programs will have shorter wait times for services. These results can be measured in several ways, such as: number of clients, cases and practitioner positions; direct service hours, cost per service hour.
In addition to quantifiable results, Softcare Solutions improve the quality of services:
Services are more responsive and respectful of client needs as practitioners' decisions are better informed.
Practitioners spend more time employing their professional skills for helping people, improving morale and benefiting clients.
Full and accurate information raises confidence in services.
Staff collaborate and coordinate more effectively.
Reports are consistent, relevant and take much less time to produce, resulting in stronger and more effective governance and accountability.
How Are Solution Results Achieved?
The gains in face-to-face time with clients are derived largely through the reapportionment of staff time from non-direct case-related activities to direct service time:
faster case recording
faster retrieval and review of service information by practitioners
better coordination of services with colleagues and supervisors
timely information-sharing with case team members
faster evaluation and reporting of services and outcomes
Sustainable Results
Softcare Solutions endow your agency with the tools, knowledge and skills you need to fully realize and sustain the benefits information technology can bring to your service delivery process. The gains your agency achieves in increased productivity continue year after year.
Click here to see the results achieved by five agencies using Softcare Solutions over a three-year period in the Solutions in Mental Health program.
What Softcare Clients Say
These are some comments made by our clients about results of their Solution:
"We've reduced our daily staff review of clients from half a day to one hour – I have more time for my clients."
"All members of my service team can see what's happening in a case without waiting for a meeting."
"On-line reports help me plan and schedule work."
"Year-end reports for funders that used to take weeks of practitioner time, can now be produced in minutes."
"I've never felt more confident about our service statistics."
©Softcare® 2002-2005
