FAQs
How can Softcare Solutions help my agency provide better services?
Softcare Solutions can help your agency provide better services by enabling practitioners and their supervisors to record and measure client needs and progress toward client goals, as well as the services and activities they provide to help their clients achieve their goals. This on-going history of services and results underpins case decisions and provides immediate feedback about the effects of services, which, over time, can inform best practice. Evidence-based services are becoming the norm; with Softcare Solutions, your agency has the ability to record and track the information you need to measure client outcomes and to plan services based on evidence you've collected regarding your own clients and services.
How could one software application possibly work for many different kinds of service programs?
The secret to Softcare CaseManager's flexibility lies in its unique design. CaseManager is built on service delivery functions that are common to virtually all human services: intake, eligibility, assessing needs, planning and delivering services, service assignments and referrals, service coordination, recording, monitoring, reviewing. On top of this generic foundation, CaseManager can be tailored to fit the terms, programs, services, activities and processes of individual agencies. You can even change the names of entry fields yourself, create your own pick lists to facilitate data entry and create your own reports.
My staff are already stretched. Will this add to their workload?
With Softcare Solutions, your staff don't have to work harder to provide more services. Your staff gain more time for helping people because they spend less time recording, reviewing, retrieving and reporting case information, coordinating with colleagues and case-conferencing with their supervisors. Practitioners and their supervisors have instant access to information that would otherwise require passing around paper files, shuffling through documents, spending hours on the phone and in meetings. The time they save with Softcare Solutions is time your staff have available to use their professional skills for helping people.
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